I'm not crazy after all
I just spoke to a very nice lady from Toshiba.
I explained my last conversation and how upset it made me.
She said "Well it seems like it would be 7-10 business days after we contacted you... which would be monday. I don't know why he would say that."
I asked her to double check and she did.
I asked her to add a note to my file and she did.
According to her, it may or may not include monday - so assuming its not, then we are currently at the end of day 3.
She was very nice.