I Love to Hate Toshiba

Monday, June 19, 2006

Support call to Toshiba

Nothing terribly exciting or ground breaking. I spoke to "Nick"...

Q. Will replacing the light engine fix this problem?
A. It should (for the shadow)... For the TV just turning off, call mobile electronics and ask.

Q. How is the delivery of the part? Is it backordered?
A. Delivered as of friday.

Q. Is it refurbished?
A. After some research, they are apparently new parts.

Nick was very nice, but couldn't actually answer anything useful. (Like, at what point I will get a replacement TV for my lemon)

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